At Noscura, we do everything we can to provide you with the best possible service. However, it may happen that you are not satisfied. You are, of course, welcome to submit your complaints, comments, and/or objections to us. We will handle these confidentially and attempt to reach a solution in consultation with you.
As a course participant, you have the right to submit a complaint (or an objection) if you are dissatisfied with the service provided. All information you provide will be treated confidentially. You will receive confirmation of receipt within two days. We will also provide you with an indication of the timeframe within which we will fully process your complaint.
Initially, your complaint will be handled by the complaints officer. This handling process will take place under the supervision of the general manager. We aim to fully process your complaint and make a decision within three weeks. If a longer investigation is required, we will notify you within three weeks, including an explanation of the reason for the delay. The complaint must be submitted via info@noscura.nl.